My wife has chronic Lyme disease and we live in New Zealand and so can't get testing done in this country because it's not endemic. Over the years we've used Igenex and are very pleased with their communication about the complicated process of an international testing process and with the efficiency of reporting results

i am unaccustomed to this kind of test, so it was a little confusing to find an office & get it done, but the staff was quite helpful in all regards. i went to the wrong office of the chosen blood-draw lab, but they directed me to a lab closer to my home. i think in a ways, they are concerned with making it as easy as possible for the patient, which i find reassuring. as i said the whole process works like that, so they have the lab send the samples instead of letting m do it, which is good, because they are more likely to do it correctly. all in all, i appreciated the phone advice, the courtesy and knowledge of the customer service personnel, and - again - the ease.

Quest is a joke, so glad Igenex was available so I know exactly what illnesses I have to treat. Easy blood draw and fast results.

Super easy to order, have drawn, and by far the most valuable info received to date about tic borne infection!

After years of being tested by my Lyme doctor and being told all I had was Lyme only to find out I had Bart and a few other co-infections. Because I waited so long it is now attacking my nervous system. Feet and hands have gone numb. All I can do is pray for a cure one day.

My initial test was with IGeneX through a physician. So, I wanted the followup test to be an apples-to-apples comparison and it did not disappoint. My only complaint was that, before ordering, I consulted with one of your insurance representatives as I was newly enrolled in Medicare and was assured that the test was covered by the policy I had (which I gave him all of the information he requested). Unfortunately, it turned out that it was not covered .... which delayed the test because I was not receiving the any messages about it. Finally, my "new" doctor's office called me to let me know so that I could contact you, pay for the test upfront so it could be processed. I am happy to say that my tests went from 11 of the 12 positive to no positive. I was thrilled!!

I came back from a trip to Colorado 4 years ago with an aweful sinus cold and cough in my lungs and it wouldn't go away. I tried everything natural to clear it up and nothing worked. I had all kinds of tests done and my immune system wasn't working but no signs of pnuemonia or cancer in my lungs. Mold tests came back positive but I wasn't currently in an exposure anymore. It wasn't for 2 years until I tested with IGenex and finally found Lyme and Co-infections were the cause of my health issues. I have also used IGenex to test ticks that we have found on our kids and patients. They are the best and most reliable company for testing and diagnosis I have found in my 2 decades of practice!

IGeneX is our office's go-to test for Lyme Disease. They give the most comprehensive results and are the easiest test to get our patients to complete. We have almost all our patients tested for Lyme Disease and this is our test of choice!

Though this test was a bit pricey, it was the best decision I've ever made for my health. Taking this test revealed why I had been sick for 3+ years and helped me on the path to recovery. One year later, though still recovering, I'm a much healthier and happier person!

Although I've been one of the rare people to get CDC positive results from regular/lower-quality labs like LabCorp. As soon as I was on Medicaid 2 yrs ago I was able to get more extensive testing with igenex which not only confirmed "the 3 B's" (borrelia, bartonella & babesia) it was also the 1st time in 7 yrs that showed positive for TBRF. It was SUCH A BIG BLESSING that igenex accepts Medicare!!! And I was happy to report I was doing well with my treatment from my LLNP based off my results, I had an upsetting recent setback and decided to take another igenex test. This time, we were very surprised to find that I had a DIFFERENT type of Bartonella and DIFFERENT type of Babesia showing positive this round. I doubt other labs would have picked that detail up and it will help with my next treatments. However, what I didn't fully comprehend (probably due to brain fog LOL) was that even though I thought I still was covered by Medicare and the plethora of tests we orderd would be covered again, I got a call from igenex to explain that because I have WellCare as additional insurance, Medicare is no longer my "primary insurance" and therefore my tests were NOT covered. So just be mindful of this when ordering your tests folks! The igenex rep was very kind and explained things with compassion to me. It's expensive but it was worth it for more solid answers that will lead to better treatment. Igenex was also nice enough to ask me if I wanted to proceed with the testing before just going ahead and charging me. One day I hope that enough laws will change to allow all insurance to cover these important tests. Overall, I am a two-time, happily satisfied customer and trust them to use them again if ever needed.